Energy Assistance

LIEAP, the Low Income Energy Assistance Program, is a federally funded Low-Income Energy Assistance Program that provides eligible households with a one-time payment to their heating vendor to offset the high cost of heating during the cold-weather months. Depending on the household’s primary heating source, the payment will be $300, $400 or $500.
Households with a person aged 60 or older, or someone receiving disability benefits and services through the NC Division of Aging and Adult Services can apply for help covering the cost of heating their homes beginning Tuesday, December 1, 2020. All other households can apply from Monday, January 4, 2020 through Wednesday, March 31, 2021. This year there are many ways to apply for LIEAP! Residents can apply by downloading the LIEAP application on our county website and:
Mail completed application to 301 Billingsley Road, Charlotte, NC 28211
Email completed application to
Drop-off completed application at either one of our DSS locations located at,
Wallace Kuralt Building at 301 Billingsley Road, Charlotte NC, 28211 or
Community Resource Center at 3205 Freedom Drive, Suite 1000, Charlotte, NC 28208.
Call our DSS Call Center at 704-336-3000 or JUST 1 CALL at 704-432-1111 to complete a telephone application. A LIEAP representative will contact you to begin the interview process.
Visit our All ACCESS POINT @ to apply for benefits, submit documents for existing cases and much more
Note: Applications cannot be submitted online at this time.
LIEAP checks will be sent directly to the utility companies/vendors. The amount of the payment is based on the household’s source of fuel (e.g., electric, gas, etc.) and other criteria. For more information, please visit our county website:
For information about the FY21 LIEAP processes and responses to frequently asked questions, please visit…/DSS/SitePages/LIEAP.aspx